Can I pay with using my credit or debit card?

Yes, Payments are accepted through PayPal.  Payment by PayPal is free of charge for the buyer and you can use this service without your own Paypal account by entering your credit/debit card details directly.

When can I expect my order?

CARDS: Posted First class Mail and should arrive 1-3 working days of placement of order.

PORTRAITS: As each portrait is hand-painted the turnaround time can vary depending on amount of bookings I currently have on and if it's a busy season eg. Christmas and Father's Day. I recommend getting in touch at least 3 months in advance for these busy periods. You can find up-to-date lead times on each portrait listing.

Unframed portraits are sent by First class signed for service and take 1-2 days to arrive. Tracking details will be provided once dispatched.
All framed portraits are sent special delivery so will arrive by 1pm the next working day. Tracking details will be provided once dispatched.

WEDDING STATIONERY: Please see listing for up-to-date lead times, There is usually a minimum of 8 weeks however if you do require sooner please get in touch to check availability and I will see if I can accommodate.

Do you ship internationally?

Yes I do. Due to the current Covid situation some parcels have been taking a little longer than usual to arrive. For this reason I will make a scan of the artwork which can be sent in case there are any delays. All International mail is sent tracked so you can follow your parcels whereabouts.

Refunds and Exchanges

CARDS:  I hope you are happy with your purchases however if you do wish to return your goods please get in touch for a returns form. A refund will be issued through PayPal.

PORTRAITS AND WEDDING STATIONERY: You will received a black and white proof of your portrait and wedding stationery. If you do not wish to proceed at this stage a refund will be issued. Once the black and white proof is approved and I have started painting up the item is non-refundable.

How long does it take to do a custom portrait?

Please see individual listing for up-to-date lead time. Generally this is 5-6 weeks. If you do require sooner please get in touch and I will see if I can accommodate. 🙂

Do you sell your items in any shops?

Currently all my products are sold online through my website, Etsy or notonthehighstreet

I am looking for an Illustrator for my Children's Book

Whoop whoop, hello! I LOVE working on children's books. Please email me with any questions and we can arrange a call to discuss further. 🙂