FAQs – NEW

FAQs


Can I pay with using my credit or debit card?

Yes, Payments are accepted through PayPal.  Payment by PayPal is free of charge for the buyer and you can use this service without your own Paypal account by entering your credit/debit card details directly.

When can I expect my order?

All shop items will be posted First Class Royal Mail unless otherwise agreed. Shop items are shipped within 1-3 working days of placement of order. Please get in touch if you do not receive the goods within 5-7 days or placement of order (10-14 days for international deliveries). Delivery costs for ALL shop items is 95p for UK delivery and £2.50 for international.

Personalised orders will be sent first class registered post unless otherwise stated. I will notify you of when your artwork is on its way to you

Do you ship internationally?

Yes 

Refunds and Exchanges

I hope you are happy with your purchases however if you do wish to return your goods please get in touch for a returns form. A refund will be issued through PayPal.

For custom orders, a black and white sketch will be sent through prior to painting your artwork. Once you have approved the sketch, a non-refundable payment is required prior to painting and delivery of your artwork. Please feel free to request changes at the sketching phase to ensure you are completely happy with the design prior to colouring up.

How long does it take to do a custom portrait?

The length of time to do a custom portrait depends on the amount of people and the design requirements. Once I receive confirmation that you would like to go ahead with a project I will book it into my diary so you know roughly when to expect to see an initial sketch of you design. Once the sketch is approved please allow 1-2 weeks for completion and delivery.

Depending on the time of year my diary does get really busy. On the odd occasion I can accommodated last-minute requests however to guarantee my availability please get in touch a minimum of month before your artwork is required.

Do you sell your items in any shops?

I currently have two wonderful Stockists based in Staffordshire. Pop in to see what goodies you can treat yourself to:

Alcove, Leek
Yellowstone Art Boutique, Trentham

I am a shop and would like to stock your cards...

Whoop whoop, hello! Please email me for my latest list of products and prices. Alternatively give me a call on 07454 880 600and say hello.